Americaneagle.com recently teamed up with our partner, Sitecore, and our customer, Baxter Credit Union (BCU), for the “How BCU Increased Member Engagement Using Sitecore and Azure” webinar

Companies with recurring customers are commanding higher valuations because investors can more accurately forecast growth and trajectory of the business, making them better bets. Customer retention is therefore critical for businesses that rely on a recurring revenue model. Customer lifetime value (LTV) must exceed cost to acquire a customer (CAC) by delivering maximum value with minimal friction.

Anyone familiar with Sitefinity knows that the CMS comes with a vast toolbox, and administrators and content editors can create engaging web sites without any need of a programmer or knowledge of .NET. However, with a little imagination, it doesn’t take long to discover how customizing certain elements of Sitefinity can have huge benefits. This extends beyond just creating custom user controls and front facing renderings to throw on a public page.

Online advertisers are always looking for innovative ways to engage customers early in the visit, increase conversions and ultimately boost sales. There are several ways to reach consumers at key times in their purchase process, such as asking for an email address or a Facebook "like", encouraging consumers to add more to their carts at checkout, and incentivizing users to click on special offers and deals.

When project managers are starting a project they typically discuss what other websites the customer likes, budgetary considerations, and/or goals and objectives. For account managers, we frequently want to know why customers want certain changes, or what they envision for their end-users. All of these questions help us to paint a quick and understandable picture.

You’ve heard it before – “Content is King”. A cliché for sure, but it is for a good reason. It’s true. In a previous post we talked about how content IS king, BUT…it is nothing without a strategic plan! You can blast content across the web until you’re blue in the face, but no one will care to listen if it’s not what they’re looking for.

So you saw all the news headlines on how Google “might” give an SEO boost to mobile friendly sites, and you said to yourself that you would think about moving to a mobile friendly website. Then you saw that Google was starting to use a new mobile friendly format, and it reminded you that you had to figure out what to do about converting to a mobile site. Then, finally, mobile usability reports show up in webmaster tools, and you are starting to consider what to do....

There may be some online marketers today who no longer believe in the power of blogging to promote their business. However, there are a lot more who argue against this position. Many remain steadfast in their belief that blogging is one of the most valuable elements that every business must invest in and continuously develop in order to get ahead.

Imagine being able to reduce your customer service costs while at the same time increasing customer satisfaction and loyalty. Most customer service initiatives help with one at the expense of the other.

Since its debut in 2010, Pinterest has captivated over 70 million users around the globe, making it the fastest growing social platform today.

With the number of records breached increasing 37.4% in the first nine months of 2011* over 2010, it has become increasingly important for retailers to implement a security program to protect their cardholders’ data in the event of a breach.

Google Analytics is, in essence, a data dump of your site. It can quickly get overwhelming, intimidating, or confusing if you don’t know where to look. Hopefully the following will help you decipher this information!

“Too much of a good thing is bad,” is a phrase I am sure many of you have heard at least once in your life. While the phrase may be a bit cliché, there is some truth to it. It is something that I have seen on many sites in my time. You visit an ecommerce site only to be overwhelmed by a multitude of site marketing and hundreds or thousands of hierarchical navigation links. You may have an idea of what you want, but have no idea how to get to it.

It’s no secret that gaining a new customer is always harder than getting an existing customer to buy again. In marketing parlance, this is referred to as instilling customer loyalty and driving repeat purchases from existing customers. Customer loyalty increases customer retention, maximizes engagement and drives up customer spend. In this blog post, let’s explore how an integrated loyalty program across online and offline channels can work wonders for marketers and drive up sales.

Experienced marketers from around the world would agree just how important word of mouth is when it comes to the world of advertising. It's not only free of charge, but very effective too. After all, most people usually believe and trust those who are close to them and they like. This type of promotion can work like magic!

In its April 2014 Internet Security Threat Report, Symantec declared 2013 the “Year of the Mega Breach”. Supporting their findings, the authors noted rampant Distributed Denial-of-Service (DDoS) attacks, that 77% of all public web sites scanned as a part of the study were identified as vulnerable with one in eight of those affected by known critical vulnerabilities, and that the average time to patch published critical vulnerabilities was estimated to be four days.

You blog. You tweet. You post. You pin. You upload. You obsess over analytic numbers, checking likes, views, and shares on a frequent basis. But as you may have discovered, having high analytic numbers does not mean that your product is selling like hotcakes.

Engagement—what does it really mean? Why is it important? How does it apply to my organization? In the association industry, leaders often think that because members are paying their monthly dues on time or registering for an annual conference or governing a board of members, they’re actively involved and engaged—but could they be doing more?

The web has grown a lot over the past 20+ years since it became available to the public. With this growth the visual experience for users has matured as well. Sometimes we forget how different sites used to be but taking a look at Space Jam always reminds me how much more complex sites have become.

Since it’s January and our New Year’s Resolutions are still at the top of our minds, I wanted to share four ways you can refresh your website with a new look. These are sometimes overlooked and it’s important to keep them in mind!